1. Plans
Novellier's writing tools are free. The Vintage and Signature plans are monthly subscriptions that add AI credits. Prices are shown in the app before you pay, and we are not VAT-registered, so the price you see is the price you pay.
2. Cancelling
You can cancel at any time in Account > Subscription & Billing. Your plan stays active until the end of the period you have paid for, and you will not be charged again. We do not refund part-used months, except under the 14-day promise below or where the law requires it.
3. Our 14-day promise
If you ask within 14 days of your first payment for a plan, we will refund that payment in full, whether or not you have used it. Email novellierdev@gmail.com from the address on your account. We will refund to your original payment method within 14 days of your request, and your plan will end when the refund is made.
At checkout you ask for your plan to start straight away. Under UK law this would normally mean you pay for what you used if you cancelled in the first 14 days; our promise goes further and refunds the full amount.
4. Credits
- Credits refresh to your plan's monthly allowance and do not roll over.
- They have no cash value and cannot be transferred or exchanged.
- If an AI request fails, the credits for it are returned to your balance.
5. If something goes wrong
If Novellier is faulty or not as described, you have rights under the Consumer Rights Act 2015, including repair, replacement or a refund. Nothing in this policy limits those rights. Contact novellierdev@gmail.com and we will put it right.
6. Deleting your account
Deleting your account also cancels any active subscription, so you will not be charged again. Deleting your account does not by itself refund a payment; ask us within the 14-day window if you want one. See our terms of service for the full terms.
Who we are
Novellier is a trading name of Leon Dean, a sole trader in the United Kingdom. You can contact us at novellierdev@gmail.com, or through the feedback option inside the app.